Privacy Policy
Here at Visible Systems Ltd we take your privacy seriously. We will only collect the data required to administer your account. By contacting us either by phone, email or web form or by handing us your business card at a trade show or exhibition you give your consent for us to contact you regarding the products and services we offer. You have the right to withdraw this consent at any time by emailing info@visible.co.uk in order for us to offer you the best service we will share some of the information we hold with third party suppliers for the purpose of consumable/parts delivery and service visits but not for marketing purposes. You have the right to request the information we hold at any time, we will hold information securely on our servers unless you ask to be forgotten following the end of any service agreement. However, in order for Visible Systems Ltd to comply with UK legal obligations we will retain information regarding invoices for VAT purposes.
- Who is responsible for processing your data?
Visible Systems Ltd are the Data Controller. We are the company responsible for how your data is collected, stored and processed. In order to offer our services it is necessary for us to share some of your information with third party suppliers to enable the delivery of parts/consumable sand arrange service visits. Visible Systems Ltd has Data Processing Agreements in place with these processors to help protect your data. Your personal data is never shared for marketing purposes.
- Managing your personal data
When you share your information with us you have the right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice. Whether you have supplied your personal details online, by phone, by email, in a letter or by handing us your business card at a trade show, exhibition or networking event we will never use them without a lawful reason to do so. We will use your personal data for the purpose for which was originally requested and as fully explained in our privacy statement. It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal data at any time by calling the office on 01438 7477310 or emailing a member of the team or by emailing info@visible.co.uk.
- Using your personal data for direct marketing
We will use your email address, phone number and company address to deliver marketing material directly linked to the products we offer including special offers as they arise. We do not use any type of profiling or automated decision making systems during this process. We will hold your data for marketing purposes until such time you ask to be forgotten. For details on how to be forgotten please see the right to be forgotten section below. Please note that for customers under contract marketing preferences can be updated but data cannot be removed. In all cases Visible Systems Ltd reserve the right to keep information relating to invoicing to meet UK legal obligations.
- Obtaining Consent
By you handing over your information by phone, email, letter or at a trade show, exhibition or networking event you give consent for us to contact you regarding the products and services we offer. This will happen via hone, email or postal mail. You can change our marketing preferences at any time by calling the office on 01438 7477310 or emailing a member of the team or by emailing info@visible.co.uk.
Your personal data rights
- Right of Access
You may wish to access a copy of the personal data we hold about you known as a Subject Access Request. You can do so by contacting us by phone, email or letter. We will respond to your request in a timely manner, but within 30 days. If data for the individual requesting access is not held but data for the company is, will seek authority being sharing your data. In this instance the 30 day period will start from authority being obtained. Please be aware that for security reasons we will not share information relating to bank account details.
- Right of Rectification
If you believe there is an error with the personal data we hold about you, please speak to a member of the team on 01438 747731 or email us to process a correction for you.
- Right of Erasure
You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. Your request will always be considered in light of the lawful basis we hold, store and process your personal information. Where the legal basis permits we will carry out your request without undue delay. Please note, however, that we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.
- Right to Restrict Processing
Should you believe that we are processing your personal data in any way that you did not understand or agree to and wish to restrict data processing please speak to a member of the team via phone or email.
- Right to Object to Processing
You have the right to object to certain types of processing of your personal data. We will always make I clear at the outset of any new agreement how we will be processing your personal data. Should you wish to object to such processing we will give you the option to opt out. Should you wish the processing your personal data further please contact a member of the team to discuss this.
- Right to Portability
In the event that you wish to move your personal data that we hold to another organisation in the form of an excel spreadsheet or csv file please contact the office to arrange this. Such information will include, Names, Company Addresses, Phone Numbers and Email Addresses.
- Right to be informed
You have the right to be informed about the collection and use of your personal data. This is commonly known as a privacy statement. We will provide you with the information about how we collect and use your personal data in various ways at the time of collecting your data, first use of your data and via our privacy statement available to view on our website and all email correspondence. Any changes to our privacy policy will be communicated with you via email. With credit account customer information relating to any updates will also be sent out with invoices. Should Visible Systems Ltd suffer an event causing the loss of personal data we will inform the Information Commissioners Office with 72 hours of becoming aware of the event. Should the event pose a severe threat to the freedom of an individual we will notify you accordingly. If we feel that there is no threat to personal data we will record the event but not notify you.
- Right to complain to the Information Commissioners Office (ICO)
You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information please visit ico.org.uk/concerns